TERMINAL PRODUCTS WARRANTY TERMS
1. The warranty period starts from the date of delivery of the goods and is 2 years.
2. Warranty documents which are not stamped and signed by the seller / dealer with the date of sale are invalid.
3. All parts of the goods are under our warranty for the duration of the warranty except for damage caused by malfunctions and from the use and maintenance instructions in the User's Manual (breakage, breakage, breakage, etc. breakage). Fault in the use of faults and
is determined by the report to be issued by the authorized service within the maximum repair period for the product and a copy of this report is given to the consumer.
4. The use of glass cover, glass tray and glass panels used in the products is considered to exist on the date of delivery for any impact, crushing, material deficiencies occurring within six months from the date of delivery against any use other than as specified in the instructions for use. Replacing glass material
In the event of a six-month period is not accepted as a condition and defective, will also be charged.
5. Parts that are old, worn out, lost their function due to contamination due to consumables and usage, and damages and faults caused by the loss of their functions are not covered by the warranty. Supply and installation of V-Auto fuses of the required type and capacity, sufficient to be brought to the indoor or outdoor unit
the power supply line of the power supply to the cable with the appropriate section of the cable for the passage of the installation in the wall outside the hole, all kinds of crushing, flush and decorative (plaster, paint, etc.) operations, outside the municipal boundary installation fee, device energy supply line included in the guarantee assembly
the site must be delivered as ready.
6. In the event of interference by persons and companies other than the Authorized Service, all goods are covered by the warranty.
7. It is possible to extend an additional two-year warranty period starting from the end of the two-year warranty period against the fee.
8. With faults that may occur due to voltage drop or rise. Failures after loading, unloading, storage and shipment after delivery of the goods are not covered by the warranty.
9. In case of malfunction of the goods within the warranty period, the period of repair is added to the warranty period. The repair time of the goods is a maximum of 20 working days. This period is the service station of the malfunction of the goods, if there is no service station, from the seller, dealer, agent, representative, importer or manufacturer-manufacturer of the goods.
someone starts from the date of notification. Consumer fault notification; phone, fax, e-mail, registered letter or similar way is possible.
However, in case of dispute, the obligation to prove belongs to the consumer. If the malfunction is not remedied within 10 business days, the manufacturer-manufacturer or importer; Until the repair of the goods is completed, it has to allocate another industrial property with similar characteristics to the use of the consumer.
10. Workday: national, official and religious holidays and New Year's holidays, working days other than 1 May and Sunday.
11. In the event that the product is used within the conditions specified in the user manual within the conditions specified in the user manual, in case of malfunction due to both material and workmanship and assembly errors, labor cost will be repaired without any charge under the name of the changed part price.
12. Although the consumer has the right to repair the goods; At least four times in one year from the date of delivery to the consumer, within the warranty period, by the manufacturer-manufacturer and / or importer.
In case of failure of the service to be kept within the specified warranty period six times in addition to failing to benefit from the goods, exceeding the maximum period required for the repair, if the service station is not present, it is determined that it is not possible to repair the failure with the report prepared by one of the salesman, dealer, agency, representative, importer or manufacturer-producer respectively. In their case, the consumer may request free replacement of the goods, a price refund or a reduction in the rate of shame. Even if it is under warranty, a service charge will be charged if a false, inaccurate or incorrect service is requested. Although there is a second time appointment for installation, if there is a deficiency in the installation conditions or if there is no home, a service fee will be charged.
13. The seller, the dealer or the agents are responsible for ensuring that the goods are sold to the consumer and the proof of the fulfillment of this obligation.
14. Invoices issued for the delivered goods shall not replace the guarantee certificate. However, the invoice given as a result of the repair and part exchange procedures performed at the authorized service stations shall replace the guarantee certificate provided that it contains the warranty conditions stipulated by this regulation.
15. Customs and Trade Ministry for problems that may arise related to the Guarantee Certificate